Plugging and unplugging from the power source and "papercliping the camera can be a chore I don't look forward to.Īs you can see by my 5 stars, I love my Alert system. My cameras are mounted anywhere from 10 to 30 feet up in order to get the viewing angles I need. I'm 77 years old and not as good at climbing ladders as I used to be. On a few occasions due to power failures or other issues, I have considered going to a wired system. I have 4 Alert cameras and have been using them ever since I switched from Wilife years ago. I was getting tired of seeing that "wheel" go around and nothing else. Thanks for the update on IPhone and IPad. Please use Wi-Fi for the best video and audio performance and experience. Stream directly from your cameras when your device and cameras are on the same Wi-Fi network. Your cameras are always secure and only accessible with the username and password you create. Rotate your device to landscape or portrait as you navigate through your cameras and watch video. Turn motion alerts on or off with the flick of your finger (Mobile Commander feature). Interact with your recordings using pause or quickly move to early or later clips (Mobile Commander feature). Watch the high-quality video recordings, including audio, created when your camera detected motion while you were away. See an fresh image from your cameras see as soon as you login.Ĭheck in on your cameras anytime and watch H.264 video, optionally with audio, streaming live from your cameras. NOTE: This app only supports Logitech Alert cameras, not WiLife cameras. If VLC is installed, you can also "Copy to VLC" from the share options.Get the power and freedom to connect to your Logitech Alert™ Video Security System with an app designed specifically for your iPhone, iPad or iPod. One other thing to add to the mix if there's still trouble after upgrading firmware - try the "share" icon in the bottom left when you're about to play the video. There might be other issues that also prevent playback, but old firmware is culprit so far. Run Alert Commander on the same network that your cameras are on. If you haven't run Alert Commander for a while, and need to install it again, be sure to login with the same remote account, and "choose existing site". There will be a new store release version coming though at some point here, so maybe don't uninstall the store version. dmg file, then drag the app to the Applications shortcut. You can generally use it instead of the store release. That version will install side-by-side with the store release. If you use Alert Commander for Mac, try this newer pre-release version which has newer firmware included (it doesn't fix the live view problem on MacOS Sierra yet though, but it has other updates that I'll spell out another time). Try upgrading your firmware using Alert Commander for Windows or Alert Commander for Mac, either when prompted, or under Settings -> General -> Updates -> Update Cameras. That changed apparently after some proxy server updates in the Alert services a little bit ago. The service related to the file upload/download is now requiring newer TLS/SSL code that the older firmware didn't support. The playback problem in iOS is caused by cameras running older firmware. Long answer (from another thread I posted) Short answer - the camera needs newer firmware. mp4 files that should play with QuickTime or VLC or other media players.įor the iOS app to playback video. Each file has the start time in the name of the file in 24-hour time. There should be a folder for each camera, with sub-folders for year/month/day. The other fallback is to look in the recording directory where you are archiving recordings. If you do have problems with playback, on thing you can try is Web Commander if you have a subscription. IIRC, playback still works when you've upgraded to Sierra. Recordings should still be happening just fine. The fix for the iOS 10 issue would come first though. Stay tuned for a possible fix to Alert Commander for Mac itself. Enter the username “admin” and for the password, use the password you selected in Commander for the local camera network password. If you’ve set a software password in Commander (Password for Local camera network), VLC should prompt for a username and password when you try to connect to the RTSP stream.If the IP address of your camera is 192.168.1.123, enter There are 2 “sessions” available – LowResolutionVideo and HighResolutionVideo Enter an RTSP URL using an IP address of a camera.From the menu, go to File -> “Open Network”.Have your Mac on the same sub-net as your camera.As a work around, you can use Web Commander ( ) or VLC for when you're on the local network. For Logitech Alert Commander, the latest MacOS Sierra seems to have broken live view.
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